ORION Support
Welcome to the ORION Support Center. Below you can explore our FAQs, Knowledgebase, or learn more about how ORION can work for you.
ORION FAQs
What should I do if I cannot access the ORION portal?
Ensure your internet connection is stable.
Check if the ORION portal is undergoing maintenance by visiting our status page.
Clear your browser cache and cookies or try using a different browser.
Contact Support: If you face any challenges with ORION, please contact customer support.
Why is the ORION portal running slowly?
Check your internet connection speed and stability.
Close any unnecessary browser tabs or applications running in the background.
Clear your browser cache and try again.
Contact Support: If you face any challenges with ORION, please contact customer support.
How do I reset my ORION portal password?
Click on the “Forgot Password” link on the login page.
Enter your registered email address and follow the instructions sent to your email.
Ensure you check your spam or junk folder if you do not see the email.
Contact Support: If you face any challenges with ORION, please contact customer support.
What should I do if I am locked out of my ORION account?
Wait for a few minutes and try logging in again as the account might be temporarily locked due to multiple failed attempts.
Use the “Forgot Password” option to reset your password.
Contact customer support if you are still unable to access your account.
Contact Support: If you face any challenges with ORION, please contact customer support.
Why is my repair data not syncing with the ORION portal?
Ensure your device is connected to the internet.
Check the sync settings on your device and ensure they are configured correctly.
Restart your device and try syncing again.
What should I do if the data displayed in the ORION portal is incorrect or outdated?
Refresh the page or log out and log back in.
Check if the data source has been updated and synced properly.
Contact customer support if the issue persists.
What should I do if I encounter a broken link or error page in the ORION portal?
Refresh the page or try accessing the link from a different browser.
Report the issue to customer support with details of the error and the steps to reproduce it.
Clear your browser cache and cookies and try again.
Why am I not receiving notifications from the ORION portal?
Ensure notifications are enabled in your portal settings.
Check your email spam or junk folder for missed notifications.
Verify that your contact information is up to date in your account settings.
Contact customer support if the issue persists.
How do I manage the notifications I receive from the ORION portal?
Navigate to the notification settings in your account.
Customize the types of notifications you want to receive and how you receive them.
Save your settings to apply the changes.
How do I report a bug or technical issue with the ORION portal?
Use the “Report a Problem” feature within the portal.
Provide detailed information about the issue, including screenshots if possible.
Contact customer support directly for urgent issues.
How do I check for updates or new features in the ORION portal?
Visit the “Release Notes” section in the help section of portal dashboard.
Subscribe to our newsletter or update notifications.
Check our official blog or help center for announcements about new features and updates
