Auggie Support
Welcome to the Auggie Support Center. Below you can explore our FAQs, Knowledgebase, or learn more about how Auggie can work for you.
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Auggie FAQs
Troubleshooting Power Issues
What should I do if my device doesn’t turn on?
Check Battery Connection: Ensure the battery is properly connected using the XT-30 connector. Look for any signs of damage or wear on the XT-30 connector and wires. Test with Spare Battery: Disconnect the primary battery and connect the spare battery sent with the device. If the device powers on with the spare battery, the issue may be with the primary battery.Â
Charge Batteries: If neither the primary nor the spare battery works, try charging both batteries. Check the charging indicators to ensure the batteries are charging correctly.
The Power is on, but nothing is displayed on the screen?
Charge Batteries: Ensure the batteries are fully charged.Â
Swap Batteries: Try using a different battery to see if the issue persists.Â
Reboot Device: Restart the device to see if the display issue is resolved.Â
Contact Support: If the problem continues, reach out to customer support for further assistance.
Boot Issues
What should I do if my device doesn’t boot properly?
Wait and Observe: Power on the device and wait for at least 2 minutes to see if it continues to the main screen.
Contact Support: If the device still doesn’t boot, it’s best to contact support for specialized assistance.
Display Issues
What should I do if there are issues with the display?
Contact Support: If you encounter problems with the LED indicators, it’s best to contact support for specialized assistance.
LED Issues
How do I troubleshoot LED issues?
Contact Support: For any display-related problems, it’s best to contact support for specialized assistance.
Camera Issues
How can I resolve camera issues?
Contact Support: For any issues related to the camera, it’s best to contact support for specialized assistance.
Calibration Issues
How do I handle calibration problems?
Contact Support: If you face any challenges with calibration, please contact customer support.
Connectivity Issues
What should I do if there are connectivity problems?
Perform Speed Test: Check the internet speed to ensure it meets the minimum requirement of 10 Mbps download speed.
Reboot Devices: Restart the device, router, or hotspot.
Try a Different Network: Switch to a different network, such as a mobile hotspot or another Wi-Fi network.
Contact Support: If the connectivity issues persist, contact customer support for further assistance.
Server Connection Issues
How do I resolve “Cannot connect to the server” errors?
Reboot Router/Hotspot: Restart your router or hotspot.
Reboot Device: Restart the device.
Simultaneous Reboot: Reboot both the router and device at the same time.
Switch Network: Try connecting to a different network.
Perform Speed Test: Ensure the network meets the minimum speed requirement of 10 Mbps download.
Contact Support: If the issue persists, contact customer support.
Camera Alignment Issues
How do I fix camera alignment issues (Error 409)?
Check ArUco Markers: Ensure all ArUco markers are visible in the camera’s field of view.
Correct Orientation: The part with the notch needs to be pointed up.
Adjust Device Angle: Tilt the device until it captures all ArUco markers, and the red reticle appears.
Align Red Reticle: Align the red reticle as accurately as possible with the camera.
Update Issues
What should I do if the device update fails?
Reboot Device: Restart the device and attempt the update again.
Contact Support: If the update continues to fail, contact customer support for assistance.
Other
I don’t see my vehicle in the Auggie Coverage list, can you calibrate my vehicle?
Request a vehicle: Auggie | Vehicle Request (airprodiagnostics.com)
Still need help? Call Auggie Assist (904) 990-1122
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