AirPro Diagnostic Services: industry-leading diagnostic solutions for every ADAS challenge.
AirPro Diagnostics doesn’t just pull codes; we help you build a solid repair plan for every ADAS module and every on-board computer across all brands, no matter how difficult the diagnostic. Every assist request is handled by one of our US-based Brand Specialists.
98%
of all vehicles on the road covered
90 seconds
average response time for Assist Request
DRP
audit-ready documentation aligned to OEM Position Statements
Built on a track record of solving the toughest diagnostic challenges
AirPro is a remote diagnostic services provider that partners with shop owners, helping them keep vehicles on-site in their bay, generating revenue. Your technician uses the AirPro device to request an assist, and a US-based Brand Specialist joins through ORION, AirPro’s operating system. The two technicians work the diagnostic together. The diagnostic depth of knowledge and documentation come from AirPro; the physical repair stays with your shop’s technician.
AirPro Diagnostics is the trusted partner for resolving tough ADAS module issues and stubborn on-board computer faults that stall repairs. Our experts identify faults and create effective repair plans for all vehicles, covering 98% of on-road vehicles. We service a full range of ADAS systems, including cameras, radar, sensors, lane-keep assist, automatic emergency braking, and restraint modules across all powertrains: internal combustion, hybrid, plug-in hybrid, and full electric.
Every assist comes from one of our US-based Brand Specialists who have hands-on repair experience in the exact vehicle brand your technician is working on. They speak the language of the shop because they’ve worked in it. When unfamiliar procedures arise, our specialist knows what to do and can guide your team efficiently.
Two methods AirPro uses to provide pre-repair scans:
Every ADAS-relevant repair begins with a pre-scan. AirPro provides two pre-scan services, allowing your shop to run the scan in-house or include a US-based Brand Specialist. Same coverage, OEM alignment, and documentation for every scan.
Self-Inspection Scans.
Your technician runs the pre-scan on the AirPro device, with automated documentation. They build and execute the repair plan and can request assistance from AirPro’s US-based Brand Specialists when needed. Ideal for: pre-scans on familiar makes and routine post-repair checks. Includes the AirPro device, automatic documentation, and on-demand escalation to a US-based Brand Specialist when necessary.
Assisted Inspection.
One-click links your technician to a US-based Brand Specialist who guides the live pre-scan and repair, from error code to confirmation. The Brand Specialist runs diagnostics, explains data, and verifies the repair plan against OEM standards. Ideal for ADAS repairs, post-collision scans, unfamiliar faults, and shops building in-house ADAS calibration workflows. Every Assisted Inspection includes live guidance, procedural support, repair confirmation, and automatic insurance documentation.
Completion Scans verify each vehicle meets OEM specs before leaving the shop.
A Completion Scan verifies that the repairs concerning electronics were done properly and all Safety systems and ADAS systems work as designed by the OE manufacturers and specifications. Also, creates insurance documentation that includes the vehicle’s post-repair state with timestamps. Every ADAS-related repair should include a Completion Scan. Delivered as an assisted service, a US-based Brand Specialist performs the scan with your technician.
Diagnostic scans with deep expertise for persistent codes.
Diagnostic Scans established AirPro’s reputation by tackling stubborn, Intermittent, and cascading faults across all modules. They investigate the Live data through all systems including Safety and ADAS systems to uncover the root causes of the problems; run brand-specific procedures to identify faults and collaborate with your team until the repair plan aligns with OEM standards. It’s not always the symptoms that is the problem. Live data tells the truth; our Brand specialist knows how to read that data.
Diagnostic scans require authenticated access to brand-specific tools, including security gateway authentication for vehicles like Stellantis, Mercedes-Benz, BMW, and others. The AirPro tool offers access that generic scan tools can’t.
Every scan is documented with fully compliant insurance documentation, and every confirmed repair plan moves your technician forward with the next step the brand procedure calls for. Assisted Diagnostics tackles stubborn ADAS faults, intermittent codes, post-collision vehicles with cascading errors, and any diagnostic where Brand Specialist’s depth of experience is the difference between a confirmed repair and another comeback.
Flexible pricing tailored to your business.
AirPro serves all shops doing ADAS-relevant repairs, regardless of size. It offers consistent coverage, US-based Brand Specialist support, and complete insurance documentation, scaled to each shop’s throughput.
The shops AirPro supports:
- The low-volume single-shop. A low-volume operator gets the same ADAS-relevant/Safety systems repairs, US Based Brand Specialist support, and insurance documentation as high-volume operators.
- The high-volume single-shop operator. Dozens of ADAS/Safety systems repairs weekly, handled on the same platform at production speed, with documentation supporting DRP compliance and insurer program requirements. US-based Brand Specialist capacity is scaled to your shop’s throughput.
- The small MSO running two to three locations. Centralized documentation supports DRP compliance, audit trails, consistent Brand Specialist coverage, and standardized procedures across all locations.
- The large MSO running dozens to hundreds of locations. Fleet-wide documentation and DRP-aligned audit reporting support compliance across all shops with insurer programs, coordinated by a dedicated AirPro Representative and US-based Brand Specialists, capable of supporting every bay.
From single-bay independents to high-volume MSOs, AirPro is how shops run scanning, diagnostics, calibrations, and module programming, with industry-leading technical depth and insurance documentation aligned to OEM standards, ensuring DRP compliance.
Industry-leading expertise across six services.
Self-Inspection Scans
Your tech initiates a Self-Service Scan with the AirPro device. Error codes generated, baseline report produced, scan documented, every car, every time.
Assisted Inspection
A US-based Brand Specialist performs the scan live, reads every code, and guides your tech on what each means and the next steps.
OEM Software Access
On-demand access to OEM-licensed software for warranty-compliant repair. Your techs don’t manage subscriptions or licensing; we do.
Vehicle Diagnostics
Full-system fault analysis with freeze-frame data, live sensor readings, and module-level access across 98% of vehicle manufacturers.
Vehicle Scanning
Pre- and post-repair Completion Scans with audit-ready documentation built automatically, formatted to meet insurer and DRP requirements.
Vehicle Programming
Module flashing, configurations, and OEM-licensed software access with US-based Brand Specialist guidance available as needed.
Frequently Asked ADAS Diagnostic Questions
What types of vehicle diagnostics does AirPro support?
AirPro supports all vehicle diagnostics, including pre-scans, Completion Scans, and Diagnostic Scans. Pre-scans check the vehicle’s condition on intake; they are done in-house or via assisted inspection with a US-based Brand Specialist. Completion Scans confirm the vehicle meets OEM specs before leaving the bay, while Diagnostic Scans troubleshoot difficult issues. All generate insurance documentation aligned with OEM standards, supporting DRP programs like State Farm, Allstate, GEICO, Progressive, and USAA.
Does AirPro work on vehicles remotely?
As a remote diagnostic services provider, every scan, diagnostic, and repair plan is delivered remotely while the vehicle remains in your bay. Your technician uses the AirPro device to request an assist; a US-based Brand Specialist joins to run the diagnostic with your team. These specialists never have physical access to the vehicle; your technician executes repairs with documentation in hand. This setup makes AirPro scalable across single shops and large MSO networks without sublet hand-offs or vehicle send-outs.
What brands and ADAS systems does AirPro cover?
AirPro services cover 98% of vehicles across domestic, European, and Asian brands, including all ADAS systems like forward-facing cameras, radar, blind-spot detection, lane-keep assist, emergency braking, parking-assist, and related SRS modules. US-based Brand Specialists are organized by brand, ensuring knowledgeable support for your technicians.
Does AirPro support EV and hybrid vehicles?
Yes. AirPro services cover the full range of powertrains on the road: internal combustion, hybrid, plug-in hybrid, and full electric. Our US-based Brand Specialists are organized by brand and have in-depth experience on the EV-native OEMs your shop is increasingly likely to see, including the proprietary ADAS implementations those brands build around. Diagnostic work that spans ADAS, high-voltage battery management, and regenerative braking systems is performed by a US-based Brand Specialist with experience with the specific architecture in front of your technician.
Can AirPro work on vehicles that require security gateway access?
Yes. Many late-model vehicles from Stellantis, Mercedes-Benz, BMW, and others require authenticated security gateway access before any meaningful diagnostic, scan clear, or module work. AirPro’s US-based Brand Specialists use brand-authenticated tools for every vehicle that needs it, ensuring your technician isn’t locked out. Generic OBD tools and unauthenticated platforms can’t perform real diagnostics on these vehicles. AirPro can. (Brand coverage details available from your AirPro Rep.)
How fast can a US-based Brand Specialist join an assist?
AirPro responds within 10 minutes, with most requests attended to in 90 seconds. When a technician requests help, a US-based Brand Specialist with in-depth experience joins—no overseas hand-off, call-tree, or script. The Specialist runs diagnostics with your team from start to confirmation.
What is the difference between Self-Inspection Scans and Assisted Inspection?
AirPro offers two pre-scan models: Self-Inspection Scans, run by your technician with automatic documentation, and Assisted Inspection, where a US-based Brand Specialist guides the technician live through complex or post-collision diagnostics. Most shops use both: Self-Inspection for routine scans and Assisted for challenging diagnostics, post-collision work, and any repair where Brand Specialist depth strengthens the file. Completion Scans are always delivered as an assisted service.
What does AirPro’s insurance documentation include?
Every scan generates full documentation against the brand-specific OEM position statement, including timestamped results, vehicle states before and after repair, procedural steps, and confirmation the vehicle meets OEM specs. AirPro lacks direct agreements with insurance companies but supports clients in meeting DRP compliance, including programs with State Farm, Allstate, GEICO, Progressive, and USAA. The documentation is designed for seamless integration into these programs’ file requirements.
Does AirPro’s documentation satisfy DRP audit requirements?
AirPro isn’t connected to insurance companies but assists customers in meeting DRP compliance and documentation standards. Its file structure, scan quality, and procedures ensure shops can pass DRP audits without manual rework. For MSO networks, documentation is centralized across all shops for fleet-wide reporting.
We are a single-shop operator with low monthly volume. Is AirPro the right fit?
Yes. AirPro caters to shops of all sizes, including single-shop operators doing a few ADAS repairs monthly. Support, coverage, and insurance documentation match those of high-volume operators and MSOs. An AirPro Representative helps your shop select the plan that suits your volume.
We are an MSO. Can AirPro support consistent service across every shop in the network?
Yes. AirPro serves MSOs ranging from small to large networks, with every shop using the AirPro device, centralized documentation for fleet reporting, and US-based Brand Specialists scaled to network size. An AirPro Representative oversees implementation and support across all locations.
Does AirPro use OEM-licensed software on every scan?
OEM-licensed software is a customer-elected option as part of the service request. AirPro’s diagnostic depth can run against OEM-licensed software for your specific vehicle when your shop opts for that level of access. Many repairs are completed without it; the decision depends on the vehicle, procedure, and required documentation. Your AirPro Representative can help determine the appropriate level of access.
How is AirPro different from overseas call centers or generic OBD scan tools?
Two differences set AirPro apart. First, our US-based Brand Specialists have repair shop experience and deep knowledge of their vehicle brands, unlike overseas call centers. Second, AirPro’s diagnostic system can access OEM-licensed software for specific brands and models in your shop, automatically generating insurance documentation aligned with OEM position statements and built to support DRP standards. Generic OBD tools lack this certification and documentation capability.
Be the one-stop shop your customers are looking for
Meet with an AirPro rep to find the best solution for your business today. Become the standout amongst your competitors.