AirPro Assisted Inspection. Industry-leading expert support on every pre-scan.
Assisted Inspection puts a US-based Brand Specialist on the call with your technician from the first DTC. The Brand Specialist runs the pre-scan alongside your team, confirms the repair plan against the brand-specific OEM position statement, and generates full insurance documentation automatically. Every assist comes from one of our US-based Brand Specialists with in-depth experience on the vehicle brand in front of your technician.
Expert eyes on the pre-scan, every time you want them there.
Our Brand Specialists have worked in repair shops and run the ADAS Diagnostic themselves. They have in-depth experience with the vehicle brand they specialize in. They understand what it takes to get the job done. No script. No call tree. No transfer to a supervisor. The Brand Specialist your technician is on the call with is the one with in-depth experience on the brand.
Assisted Inspection is the AirPro pre-scan service shops reach for when the vehicle calls for expert eyes from the start. Late-model ADAS. An unfamiliar brand. A post-collision vehicle with cascading codes. A diagnostic where the documentation needs to land clean for the insurer on the first pass. One click connects your technician to a US-based Brand Specialist who walks the pre-scan from error code to confirmed repair plan, every vehicle, every time.
Assisted Inspection coverage extends across 98% of all vehicles on the road and every powertrain in service: internal combustion, hybrid, plug-in hybrid, and battery electric, including the proprietary ADAS implementations EV-native OEMs build their vehicles around. When a vehicle requires authenticated security gateway access, including late-model Stellantis, Mercedes-Benz, BMW, and other OEMs that lock the bus behind brand authentication, the US-based Brand Specialist on the call brings the brand-authenticated tooling the work requires.
98%
of all vehicles on the road covered
90 seconds
average response time for Assist Request
DRP
audit-ready documentation aligned to OEM Position Statements
A US-based Brand Specialist is one click away.
US-based Brand Specialists are available. This is the difference between the AirPro device and a generic scan tool. A generic tool reads codes and leaves the technician to interpret them on their own. The AirPro device remotely connects a US-based Brand Specialist with the on-site technician, who is on the line from error code to repair plan confirmation and documentation. No script. No call tree. No transfer to a supervisor. AirPro commits to responding within 10 minutes of every assist request, with the majority attended to within 90 seconds.
How an Assisted Inspection runs.
- Request. Your technician requests an Assisted Inspection directly from the AirPro device the moment the vehicle calls for one. One click. The request lands with the US-based Brand Specialist, who has in-depth experience with the vehicle.
- Connect. A US-based Brand Specialist joins the session, usually in under 90 seconds and always within AirPro’s 10-minute response commitment. The Brand Specialist takes secure remote control of the AirPro device while your technician is with the vehicle.
- Walk-through. The Brand Specialist runs the pre-scan and the brand-specific procedure live, narrating what the data is showing and confirming the repair plan against the OEM position statement. Your technician sees every step.
- Document. Documentation generates automatically, captured against the brand-specific OEM position statement. The file lands in ORION timestamped, complete, and ready for the insurer.
You get everything you need with the AirPro Device and ORION Diagnostic Management System
- Live US-based Brand Specialist guidance. Connect to confirmation. A Brand Specialist with in-depth experience on the brand walks the full pre-scan and the procedure with your technician, not a generalist on a call-tree.
- 10-minute response commitment, 90-second median. AirPro commits to responding within 10 minutes of every assist request, and a majority of requests are attended to within 90 seconds.
- Repair plan confirmed against the OEM position statement. Your technician moves on the next step with the procedural confirmation already on the file.
- OEM-licensed software, available on request. AirPro’s standard pre-scan path uses brand-authenticated tooling, and any shop can request OEM-licensed access for the exact brand and model when the work calls for it.
- Security gateway authentication on the vehicles that require it. Late-model Stellantis, Mercedes-Benz, BMW, and other vehicles that lock the bus behind authentication. The Brand Specialist brings the brand-authenticated tooling.
- Full insurance documentation generated automatically. Timestamped, OEM-position-statement aligned, and built to pass the DRP audits your insurer partners run.
- AirPro Device included. No upfront hardware costs. The AirPro diagnostic device ships to your shop and is yours to use for the duration of your subscription.
The AirPro Device
The AirPro device is the bridge between your technician and the US-based Brand Specialist on the call. One click on the device requests an Assisted Inspection. The Brand Specialist takes secure remote control through the device. Your technician stays at the vehicle, sees every step, and executes the physical work.
The device supports brand-authenticated tooling, including security gateway authentication for late-model Stellantis, Mercedes-Benz, BMW, and other vehicles that require it. Hardware updates and software releases push automatically through ORION, with no per-update fees and no risk of an obsolete tool sitting on your bench.
Frequently Asked ADAS Diagnostic Questions
What is Assisted Inspection?
Assisted Inspection is AirPro’s specialist-led pre-scan service. Your technician requests a US-based Brand Specialist directly from the AirPro device, the Brand Specialist joins the session within AirPro’s 10-minute response commitment, and the two run the pre-scan and brand-specific procedure together from error code to confirmed repair plan. The vehicle stays in your bay, your technician executes the physical work, and the documentation generates automatically against the OEM position statement.
How fast does a US-based Brand Specialist join an Assisted Inspection?
AirPro commits to responding within 10 minutes of every assist request, and a majority of requests are attended to within 90 seconds. The Brand Specialist who joins is the one with in-depth experience on the brand in your bay. There is no overseas hand-off, no call-tree, and no script.
Who runs the diagnostic, my technician or the Brand Specialist?
Both, together. The US-based Brand Specialist takes secure remote control of the AirPro device and walks the diagnostic and brand-specific procedure live. Your technician stays at the vehicle, sees every step, and executes the physical work. Your shop owns the repair. AirPro brings the diagnostic depth and the documentation.
Does AirPro have physical access to the vehicle during an Assisted Inspection?
No. AirPro is a remote diagnostic services provider. The vehicle stays in your bay for the full session. The Brand Specialist joins remotely through ORION and works the pre-scan with your technician through the AirPro device.
What is the difference between Assisted Inspection and Self-Inspection Scans?
Assisted Inspection connects your technician live to a US-based Brand Specialist who walks the procedure with them. Self-Inspection Scans are run in-house by your technician on the AirPro device, with full procedural documentation generating automatically and on-demand escalation to a US-based Brand Specialist whenever the diagnostic calls for one. Most shops use both. Completion Scans are always delivered as an assisted service.
What brands and ADAS systems does Assisted Inspection cover?
AirPro services cover 98% of all vehicles on the road across domestic, European, and Asian brands, and the full range of ADAS systems your shop sees, including forward-facing cameras, radar, blind-spot detection, lane-keep assist, automatic emergency braking, parking-assist, and the SRS modules that interact with them.
Does Assisted Inspection cover EV and hybrid vehicles?
Yes. Coverage extends across internal combustion, hybrid, plug-in hybrid, and battery electric powertrains, including the proprietary ADAS implementations EV-native OEMs build their vehicles around.
Can Assisted Inspection work on vehicles that require security gateway access?
Yes. AirPro’s US-based Brand Specialists run diagnostics with brand-authenticated tooling on every vehicle that requires it, including late-model Stellantis, Mercedes-Benz, BMW, and other OEMs. Generic OBD scan tools and unauthenticated platforms cannot perform real diagnostic work on these vehicles. AirPro can.
Does Assisted Inspection use OEM-licensed software?
OEM-licensed software is available on request. AirPro’s standard pre-scan path uses brand-authenticated, best-in-class third-party, multi-brand, or aftermarket tooling, and any shop can request OEM-licensed access for the exact brand and model when the work calls for it. Your AirPro Representative helps you choose the right level of access for the work you do.
What does the documentation include?
Every Assisted Inspection generates full documentation captured against the brand-specific OEM position statement. The file includes timestamped scan results, the pre-repair vehicle state, the procedural steps the Brand Specialist and technician followed, and the confirmed repair plan moving forward. Every file is aligned to DRP audit requirements.
AirPro does not have direct relationships or agreements with insurance companies. We support all our customers in meeting their DRP compliance and documentation requirements, and our customers usually participate in DRP programs including State Farm, Allstate, GEICO, Progressive, and USAA.
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